SUPPORT
Shipping, returns, warranty
Email sales@originalslayrad.com. We answer within one business day.
What arrives at your door
Shipping
Free shipping on every order — inserts and parts — to the continental United States. Orders process in 1–3 business days. We do not ship outside the US at this time.
Returns
Unopened items may be returned within 30 days of delivery. A 15% restocking fee applies, which covers the cost of shipping the item back. Once a unit has been installed it cannot be returned — the side plates bond to your compartment wall, so an installed insert cannot be resold. If an installed unit fails because of how it was made, that is a warranty claim rather than a return, and it is covered. Items damaged in shipping or defective on arrival get a full refund with no fee. Contact sales@originalslayrad.com to start a return.
Warranty
SLAYRAD™ is warranted against manufacturing defects for three years from the date of delivery. If a plate, hinge, lock or key fails because of how it was made, we replace the part or the whole unit, whichever is needed, at no cost to you — and you do not ship anything back to us. The warranty does not cover damage from a break-in attempt, a compartment that is not a standard cluster-mailbox size, removal and reinstallation, or normal wear to the finish. It covers the product, not the mail inside it. To make a claim, email us your lock number — that is all we need to find your order.
Contact
Mailing address: 1111 6th Ave, Ste 500 FMB 626591, San Diego, CA 92101 — a mail-drop. The company is in Menifee, California; the product is built in Murrieta. No phone number is published.